At rrq88, protecting the personal data of our players is treated with the same seriousness as securing their financial transactions. This Privacy Policy explains exactly what data we collect, why we collect it, how we use and store it, and what rights you have over your own information as a player on the rrq88 platform.
Throughout this Privacy Policy the following terms carry the meanings assigned to them below:
rrq88 acts as the Data Controller with respect to all Personal Data collected and processed through the Platform. As Data Controller, rrq88 determines the purposes for which your Personal Data is used and the means by which it is processed, subject to this Privacy Policy and the applicable data protection obligations under rrq88's international operating licence.
Where rrq88 engages Third-Party Processors — for example, certified game providers such as Pragmatic Play and Evolution Gaming, payment processors handling IDR transactions, or fraud-detection services — those processors operate under written data processing agreements that bind them to confidentiality obligations and restrict their use of your data to the specific purposes for which they were engaged by rrq88.
For Indonesian Players: rrq88 acknowledges Indonesia's evolving data protection landscape, including the provisions of Government Regulation No. 71 of 2019 on the Implementation of Electronic Systems and Transactions (GR 71/2019). rrq88 processes the personal data of Indonesian players in a manner consistent with internationally recognised data protection principles.
rrq88 collects Personal Data in several categories depending on your interaction with the Platform. The table below summarises the categories of data collected and the specific data points within each category:
| Category | Data Points Collected |
|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, Indonesian National Identity Card (KTP) number or passport number |
| Contact Data | Email address, mobile telephone number, residential address (including city, province, and postal code within Indonesia) |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit amounts, withdrawal amounts, transaction history |
| Gaming Data | Bet history, game session logs, win/loss records, active bonus status, wagering progress, responsible gaming limit settings |
| Technical Data | IP address, device type and model, operating system, browser type and version, screen resolution, time zone (WIB/WITA/WIT), session timestamps |
| KYC Verification Data | Copies of government-issued identity documents, proof of address documents, payment method ownership screenshots, selfie or liveness verification images |
| Communications Data | Records of live chat conversations, email correspondence, and support ticket content between you and rrq88 |
| Marketing Preferences | Promotional opt-in or opt-out status, preferred communication channel, bonus claim history |
rrq88 does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data, or sexual orientation, except where a player voluntarily discloses such information in the course of a responsible gaming self-exclusion request, in which case the data is handled under heightened confidentiality standards.
rrq88 collects Personal Data through the following channels:
rrq88 uses the Personal Data it collects exclusively for the purposes listed below. We do not sell Personal Data to third parties for their own marketing use under any circumstances.
Marketing opt-out: You may withdraw consent to marketing communications at any time by contacting rrq88 customer support via live chat or email. Opt-out requests are processed within three (3) business days. Withdrawing marketing consent does not affect the lawfulness of any processing conducted prior to withdrawal.
rrq88 processes your Personal Data on one or more of the following legal bases:
rrq88 does not sell, rent, or trade your Personal Data. We share your data only with the following categories of third parties and only to the extent necessary for the stated purpose:
All Third-Party Processors engaged by rrq88 are bound by written contracts that require them to: maintain the confidentiality of your data; process it only for the purposes specified by rrq88; implement appropriate technical and organisational security measures; and refrain from sub-processing without rrq88's prior written authorisation.
No data sale: rrq88 has never sold and will never sell Player Personal Data to data brokers, advertising networks, or any other third party for their own commercial use.
rrq88 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as is required by applicable law or regulation. The table below summarises rrq88's standard retention periods by data category:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of active Account + 5 years post-closure | AML regulatory record-keeping obligation |
| Financial Transaction Data | 7 years from transaction date | International financial compliance standards |
| KYC Documents | 5 years post-Account closure | AML due-diligence record-keeping |
| Gaming / Bet History | 3 years from session date | Dispute resolution, responsible gaming monitoring |
| Support Communications | 2 years from last interaction | Quality assurance, dispute reference |
| Technical / Log Data | 13 months from collection | Security monitoring, fraud detection |
| Marketing Preferences | Until consent withdrawn + 1 year | Audit trail of consent status |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised such that it can no longer be associated with an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and business intelligence purposes.
rrq88 implements a layered security architecture to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. Key technical and organisational measures include:
Your role in security: rrq88's security measures are most effective when combined with responsible password management on your part. Use a strong, unique password for your rrq88 Account and never share your login credentials with any other person. rrq88 will never request your password via live chat, email, or telephone.
rrq88 uses first-party cookies and similar tracking technologies to operate the Platform and improve your experience. The table below describes the categories of cookies used:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your language preferences, and process secure transactions | Session / up to 24 hours |
| Functional | Remember your game lobby preferences, favourite game selections, and responsible gaming settings | Up to 90 days |
| Analytics | Collect anonymised data on how players navigate the Platform to identify usability improvements | Up to 13 months |
| Fraud Detection | Identify unusual session patterns, detect bot activity, and support AML transaction monitoring | Up to 12 months |
rrq88 does not use third-party advertising cookies or cross-site tracking pixels. You may configure your browser to block or delete cookies; however, blocking strictly necessary cookies will prevent the Platform from functioning correctly and may make it impossible to log in or complete transactions.
Subject to applicable law and regulatory limitations, you have the following rights with respect to the Personal Data rrq88 holds about you:
To exercise any of the rights listed above, contact rrq88 customer support via live chat or email ([email protected] — plain text only, not a clickable link). rrq88 may require identity verification before processing a data rights request to ensure we do not disclose or delete another person's data in error. rrq88 will respond to all valid data rights requests within 30 days and will notify you if an extension is required.
No fee for access requests: rrq88 does not charge a fee for processing data access, rectification, erasure, or portability requests. If a request is manifestly unfounded or excessive, rrq88 reserves the right to charge a reasonable administrative fee or refuse the request, with written reasons provided.
Strictly 21+ only. The rrq88 Platform is not directed at, and does not knowingly collect Personal Data from, any person under the age of 21. 21+
rrq88 employs age verification checks during account registration and at subsequent points as part of its KYC programme. If rrq88 discovers or reasonably suspects that Personal Data has been collected from a person under 21, the relevant Account will be immediately suspended, all associated Personal Data will be securely deleted, and any funds in the Account will be returned to the source payment method subject to verification.
If you are a parent or guardian and believe that a minor in your care has registered an Account on the rrq88 Platform, please contact rrq88 customer support immediately via live chat or at [email protected]. We will investigate and act promptly.
rrq88 may update this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, or the way the Platform operates. The most current version of the Privacy Policy is always accessible via the footer link on every page of the Platform. The effective date at the head of this document reflects the most recent revision.
Where a change to this Policy is material — meaning it meaningfully alters how rrq88 collects, uses, or shares your Personal Data — rrq88 will notify registered Players via email or an in-Platform notification at least fourteen (14) days before the change takes effect. Continued use of the Platform after the effective date of an amended Privacy Policy constitutes acceptance of the updated terms.
If you do not agree with a material change to this Policy, you have the right to close your Account and request deletion of your Personal Data prior to the effective date of the change, by contacting rrq88 customer support.
For any questions, requests, or concerns relating to this Privacy Policy or rrq88's handling of your Personal Data, please contact our Data Privacy team through the following channels:
When contacting rrq88 regarding a Personal Data matter, please include your registered Account username or email address, a clear description of the request or concern, and any relevant reference numbers. This helps rrq88 direct your inquiry to the correct team and respond efficiently.
Six principles that underpin how rrq88 handles the personal data of Indonesian players
rrq88 has never sold player data to third parties and never will. Your personal information exists solely to deliver Platform services and protect your account — not to fund third-party advertising or data-broker pipelines.
Every deposit and withdrawal — whether via BCA, BRI, Mandiri, OVO, or DANA — travels over a 256-bit TLS-encrypted connection. The same applies to your login sessions and KYC document uploads.
We verify identity to protect you — not to overcollect data. KYC documents are stored encrypted, accessed only by compliance staff on a strict need-to-know basis, and deleted after the mandatory retention period expires.
Promotional emails and SMS messages from rrq88 are opt-in only. You can withdraw consent at any time via live chat or email, and opt-out requests are actioned within three business days — no dark patterns, no re-opt-in tricks.
As a registered rrq88 player, you have the right to request a complete copy of the personal data we hold about you — free of charge, delivered within 30 days. Contact support via live chat or email to submit an access request.
rrq88 does not hold data indefinitely. Every category of personal data has a defined retention period — published in Clause 8 of this Policy. When the period expires, data is securely deleted or anonymised, with no exceptions.
You've read our Privacy Policy — now you know exactly how rrq88 protects your personal information. Join over two million Indonesian players who trust rrq88 for secure, fair, and transparent online gaming.
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